866-808-1994 • firstname.lastname@example.org • www.808TalentSource.com • 1317 Edgewater Dr. Suite 458 Orlando, FL 32804
This is an Agreement (“Agreement”) made as of between 808 Talent Source, LLC, which has offices at 1317 Edgewater Dr. Ste.458, Orlando, FL 32804, (called “We,” “Us,” and “Our” in this Agreement) and the person(s) entering into this Agreement (called “You” and “Your” in this Agreement).
STATEMENT OF WORK
You have requested that we supply certain of our employees to you on a contractual basis to supplement your own workforce. We will supply such workers to you (“Assigned Virtual Assistant”) as you may from time to time request, to work under your direction, control, and supervision. This Assigned Virtual Assistant will work for you for up to 32-hours per month and will meet with you via Zoom once per month for 30-minutes. This 30-minute meeting will be deducted from your 32-hour, and if the meeting goes longer that time will also be deducted accordingly. Unused hours in any given month will not be rolled over into the next month.
Manage Board Communication: Board meetings require a lot of work to make them happen. You'll need prep packets, agenda, including any presentations and material presented during meetings (it's important that board members are reminded about these).
Manage Volunteers: Without the suitable systems in place, your volunteers will take their experience elsewhere - which means lost opportunities for you! Your VA can manage all aspects from recruitment through tracking hours to appreciation initiatives so that every individual feels honored by what they do on behalf of a nonprofit organization or donation-based charity.
Organize Everything: Your VA can make sure all of the logistics for your company are in order, from tightening up operations and keeping things running smoothly without sacrificing quality. You'll have a branded team that's ready with what you need when it comes time to execute on marketing materials or customer service via email correspondence.
Your virtual assistant will take care of every step, so nothing falls through--from making sure print collateral is available when needed but not overcrowded outlandishly like most companies do; organizing Google Drive folder nicely into categories based on industry type.
Create Standard Operating Procedures (SOP): Your VA can help to create systems and processes that will improve overall efficiency.
Your Virtual Assistant (VA) can manage all of your communication channels to make you look ever-present and engaged, which customers and supporters want and need to stay connected to your mission.
Manage Communication Calendar: A communication calendar is an essential tool for any business, but it's even more crucial when using email marketing and social media. Keeping track of these messages can make the process much easier by ensuring fewer gaps in your company’s communication strategy!
With a VA monitoring all posts on behalf of their boss or client-owner (depending on if they have one), this person has everything at hand just like they need to execute effectively without needing too much downtime because then what would happen?
Manage Email Marketing: Your VA can manage all your mailing list needs, from keeping it updated and properly tagged to providing an analytics report. They'll even let you know what messages are working best for other companies in similar industries!
No matter which CRM system you're using, your virtual assistant has got this covered. Keep things running smoothly by outsourcing the work on managing customer data.
Post Blog Articles: You don't want to spend hours painstakingly typing up your next blog post only for it not to live the way you envisioned. With VA s, this is no longer an issue! Leave it in their capable hands, and they can find images that will help bring out exactly how great reading or idea was on paper - then share across social media like wildfire.
Update Website: Your website is the first impression your company makes on people, so it's important to keep it up-to-date. With our help, you can ensure that all content and images are fresh!
Manage Social Media Accounts: Many VAs have significant social media experience, having launched campaigns using Facebook Ads themselves! Your team members will design quality images for each audience with the help of your VA. They will strategize together to get the most out of our channels by following metrics that reflect what matters most - you want people spending time commenting or engaging because this is how we build relationships online rather than simply broadcasting information at them.
Support Media Relations: Your VA can research reporters and distribute press releases to relevant publications on behalf of you or your company's brand image. Additionally, they'll follow up with any contacts made through these announcements to not have lost opportunities for new business!
Manage Print Collateral: Your VA can maintain brand and message uniformity. Your virtual assistant will help keep the readability of fonts and ensure that everything matches up visually with other areas on the screen, so it looks cohesive when printing or putting together presentations/mailings, jackets, etc.
Respond to Emails: Your VA will make sure that everything in your inbox gets responded to! They can organize it by date or category if necessary, so nothing falls through the cracks.
The best part? You only need one person for all these tasks instead of being overwhelmed when balancing work life and handling other responsibilities.
Your Virtual Assistant (VA) can manage your fundraising plan, help with execution, calendar management, campaigns, and appeals.
Donor Outreach: When raising funds for your organization, your virtual assistant can organize your virtual and face-to-face meetings and group meetings with prior donors and potential donors.
Prepare Appeal Letters: After you write and design your digital and snail mail appeal, turn it over to your VA. Depending on the number of letters going out, they can use a mail house or prepare the letter in-house.
Manage Grants Calendar: When you are in the market to apply for grants consistently, you want to keep track of what you have applied for, what’s coming up, what was awarded, what wasn’t, and when reports should be submitted. Your VA can do all of the aforementioned as research possible grant opportunities for you.
Organize Grant Documents: When submitting grant proposals, you have to create many charts, graphs, and narratives. Your VA can help you put these things together in a system to make them easy for you and your team to locate when needed. No, your VA cannot write grants for you because grant writing is a specialized skill set.
Event Assistance: When planning events, you need support you can count on to execute the plan flawlessly. A VA can help bring the committee together, confirm a location, source caterers and decorators, set up your landing page, promote on social media, manage registration, order gifts, send out invitations to individuals and businesses, provide support to attendees and speakers, and a few other things.
$10K Roadmap: Assistants with completing the task necessary to implement to activities necessary to get raise $10,000.00 in 100-Days as prescribed in the program guidelines.
Fill Out Grant Applications: Your Virtual Assistant can assist you with filling out grant applications based on the information that you provide them. Please note that they are not Grant Writers and cannot complete grant proposals or respond to RFPs on your organization’s behalf.
Your Virtual Assistant (VA) is an expert in Gift management. They will be able to help you handle sensitive donor information like donations, sponsorships, and more! We make sure that our SIVA ’s understands confidentiality and we have them sign an agreement to keep ALL client information confidential.
Track Donations: Data entry can be a tough job, but it's not impossible. What good is all of this information if you don't have someone who can enter it correctly? With data-entry services like those offered by VA s for nonprofits or businesses with their own CRMs - now there are no more worries! Your VA will keep everything up to date in your company files so that nothing gets lost along the way.
Thank Donors: The sooner you acknowledge a donation, the more likely your recipient will receive an acknowledgment. It's also worth noting how writing thank-you letters can be difficult for those who lack experience in this field--but don't worry! Your VA might take care of all the details so just sit back and watch as they write up something spectacular
The time between receiving any type of gift or contribution to our organization (like cash donations) and sending out another communication acknowledging their generosity narrows significantly once we start using professional letter writers on behalf of the organization. They can do almost everything related: send mailings; prepare to follow-ups by phone/email if needed.
Welcome New Donors: New donors need to be sent a welcome email, package, or letter to make them feel appreciated. You can record a video greeting, written communication, or welcome packet; you VA will be able to set up your back office for automatic dissemination.
Maximize CRM: Your VA can help you set up a system that will allow for the tracking and thanking of donors and implement improvements in processes. Your VA might suggest adding donation forms on your site or automating gift data with CRM, so it's sent automatically upon receipt.
You will be charged a one-time setup fee of $99. This fee is not refundable, and you will never be charged this fee again for the company that you are registering. This fee is due at the signing of this agreement, along with the fees for the package that you have chosen.
PERSON'S TO BE ASSIGNED TO YOU
Once you have signed this Agreement by purchasing Our Virtual Assistant Services, you will fill out the “Client VA Needs Assessment” form, and then schedule Your appointment to “Meet Your Virtual Assist.” On the day of Your meeting, We will Assign You a Virtual Assistant that is prepared to handle tasks that You will be assigning to them. This meeting will be via Zoom. You agree that Your Assigned Virtual Assistant will start working on task for you no more than five (5) business days after this initial meeting.
We are responsible for assigning you Virtual Assistants with the skills and abilities you specify. We are not Your legal partner, co-venturer, principal, agent, insurer, or representative. Neither We nor any Assigned Virtual Assistant has any claim to your revenues related to their work. You are solely responsible for meeting Your goals for profits, costs, production, and scheduling. The Assigned Virtual Assistant has no authority to bind us legally.
ASSIGNED VIRTUAL ASSISTANT
We will pay the wages of the Assigned Virtual Assistant. If you choose to give the Assigned Virtual Assistant a Tip/Bonus, please contact us, and we will invoice you for the specified amount and pass it along to the Assigned Virtual Assistant without withholding anything. Please do not pay the Assigned Virtual Assistant anything directly. This will be a breach of this Agreement.
DIRECTION AND SUPERVISION
We are supplying the Assigned Virtual Assistant to you to supplement your own workforce. You will direct and supervise the Assigned Virtual Assistant on the task to be completed based on the scope of work in this Agreement. We are not supplying persons to supervise or oversee the Assigned Virtual Assistant during their assignment to you unless otherwise agreed to in writing. We do, however, offer minimal oversight to make sure that the Assigned Virtual Assistant is doing their working in the allotted time through a Time Management software that takes periodic screenshots of the Assigned Virtual Assistant’s computer screen. We also offer a portal through Google Docs, where You can post your assignments for the Assigned Virtual Assistant to complete.
Although We take our Virtual Assistant through rigorous interview and training process, on rare occasions the Assigned Virtual Assistant may not be working up to Your expectations. You have the right at all times to end the assignment of any Assigned Virtual Assistant we provide to you. Furthermore, if You become dissatisfied with the performance of any of the Assigned Virtual Assistant’s completed tasks, you may cancel their assignment by calling (866-808-1994) or emailing (email@example.com) us and telling us that you are dissatisfied. If we remove any Assigned Virtual Assistant from an assignment at your direction, we will replace that Assigned Virtual Assistant with a new temporary or permanent Virtual Assistant within 72-hours, excluding Saturdays and Sundays.
In general, in regard to the Assigned Virtual Assistant assigned to you by us under this Agreement, our responsibilities include the following:
Management and Oversight
Maintaining personnel and payroll records
Calculating and paying wages
Hiring, assigning, reassigning, basic training, counseling, disciplining, and discharging
Handling employee work-related claims and complaints
We are not undertaking to provide You with a specific design, engineering, or system concept or solution to a particular problem. Accordingly, We do not warrant or guarantee that the Assigned Virtual Assistant will produce a technical solution to Your particular problem or need. Rather, the Assigned Virtual Assistant is provided to augment Your existing technical capabilities to perform such technical and non-technical services as You may direct.
DISCLAIMER OF LIABILITY
We expressly disclaim liability for any claim, loss, or liability of any kind resulting from:
Your failure to adequately supervise or control Assigned Virtual Assistant or safeguard your processes, or systems; or without our express prior written approval, entrusting Assigned Virtual Assistant with unattended and unsecured access to Your systems.
Claims by Assigned Virtual Assistant for benefits, compensation, damages, contributions, or penalties under any employee benefit plans sponsored and maintained by you, whether or not your plans exclude Assigned Virtual Assistant from coverage.
Promises of increased compensation or benefits made by You to Assigned Virtual Assistant.
Claims by any person relating to Your product or service.
Your assigning Assigned Virtual Assistant to duties different from their original duties, or You are making substantial changes to Assigned Virtual Assistant duties or risks without our prior written approval.
Claims by any person based on allegations that Your business activities damaged the environment or their band.
The conduct of Your officers, employees, and agents.
Failure by You to provide Assigned Virtual Assistant with information and training with respect to how You want things done and modes of delivery whether or not required by law.
Claims for special, indirect, consequential, punitive, or lost profit damages.
A violation or breach by You of any law, statute, or regulation.
Property damage or personal injury, including death, arising out of or resulting from acts or omissions of the Assigned Virtual Assistant.
Each party will, except to the extent disclaimed in this Agreement, indemnify and hold the other party harmless from and against all costs and expenses, including reasonable attorney’s fees and the reasonable costs of investigation from
Claims for personal injury or property damage to the extent caused by an indemnified party’s negligence in the performance of its obligations under this Agreement.
Claims for bodily injury to the extent covered by the indemnifying party’s workers’ compensation insurance.
A breach of the indemnifying party’s obligations under this Agreement.
BILLING, PAYMENT, AND TIMECARDS
We will send you a bill; generally, each month based on the pack and hour You requested You selected. Please note that hours DO NOT roll over, so please give your Assigned Virtual Assistant enough work to do. These invoices are payable upon receipt.
If you feel the Assigned Virtual Assistant did not complete the work assigned or did not complete it to your satisfaction, or feel like unnecessary time was wasted, We will pull Our time management record to rectify the situation. If We are unable to come to a consensus, You will not be charged for the hour it took to complete those services.
We do not offer refunds on any of Our products, programs, and services purchased on our website or elsewhere. All sales are final. Please make sure that the decision You are making to purchase is feasible for You. If You are not satisfied with the product or service that You have purchased from us, We will do everything in Our power to make it right.
By purchasing Our product(s), program(s), service(s), You agree to make an appointment to meet Your Assigned Virtual Assistant within 15-days of your initial payment and actively engage with your 808 Talent Source, LLC Assigned Virtual Assistant within 30-days from the date of Your initial payment or forfeited a refunded or retroactive services.
If You have any additional questions or would like to request a refund, feel free to contact us at firstname.lastname@example.org.
TERMINATION OF THIS AGREEMENT
Once this Agreement has been executed, You and We have agreed that either You or We can terminate it by giving five (5) business days’ or in some instances, immediately, with written notice of such termination to the other. Also, You and We have agreed that either You or We will have the option to terminate this Agreement immediately if the other materially breaches any of its provisions. You will remain liable to pay any unpaid charges, and the provisions of Paragraphs 6, 7, 8, 10, 11, 12, 13, 18, and 19 of this Agreement will remain in effect notwithstanding termination.
INSURANCE AND LIABILITY
During the term of this Agreement, we will maintain the following insurance coverages:
You and We agree that our total liability to you for any claims, losses, expenses, or damages whatsoever arising out of or in any way related to this Agreement from any cause or causes, including our negligence, shall not exceed the total amount paid to Us or paid on our behalf by Our insurers under these coverages in settlement or satisfaction of Your claim. If no such insurance coverage is provided with respect to your claim, then Our total liability for such uninsured claim shall not exceed twenty-five percent (25%) of the total of the payments made by You to Us under this Agreement.
We recognize that the Assigned Virtual Assistant who is assigned to Your business may have access to certain information that You consider to be proprietary and confidential and designate as such. We will require each of the Assigned Virtual Assistant to agree to treat this information as confidential and to agree not to disclose it to any third person.
Proprietary and/or confidential information does not include any of the following:
Information that, at the time of disclosure, is generally available to the public;
Information that, after disclosure, becomes generally available to the public by publication or otherwise;
Information that was in the Assigned Virtual Assistants’ possession prior to disclosure and that was not acquired directly or indirectly from You;
Information that We or the Assigned Virtual Assistant received after the time of disclosure from a third party imposing no obligation of confidentiality and who did not acquire any such information directly or indirectly from You;
Information as may be authorized by You to be disclosed.
SOLICITATION OF ASSIGNED VIRTUAL ASSISTANT
During the term of this Agreement and for twelve (12) months after its termination or termination of an individual Assigned Virtual Assistant’s assignment, whichever is later, You agree not to solicit or hire any of Our Assigned Virtual Assistant. An exception to this prohibition may be agreed to only in writing.
EQUAL EMPLOYMENT OPPORTUNITY
It is Our policy to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, national origin, sex, marital or veteran status, age, disability, or another protected category. We will follow this policy in providing persons to You under this Agreement. You agree to comply with Tour legal obligations in this regard.
The failure of either You or Us to enforce at any time, or from time to time, any provision of this Agreement shall not be construed as a waiver thereof.
This Agreement may be amended only by a written agreement between You and Us that expressly amends, terminates, or supersedes this Agreement.
VALIDITY OF TERMS
If any term or provision of this Agreement shall be held void, illegal, unenforceable, or in conflict with any law of a federal, state, or local government having jurisdiction over this Agreement, the validity of the remaining portions or provisions of this Agreement shall not be affected thereby.
This Agreement constitutes the entire agreement between You and Us, and no other understanding that modifies the terms hereof shall be binding unless made in writing and signed by authorized representatives of both You and Us.