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  • What is a Virtual Assistant?
    A Virtual Assistant (VA) is an independent contractor who takes care of the administrative and technical side of your business and/or personal life. They assist you on a contractual basis from a remote location inside or outside the country.
  • What are the benefits of a VA?
    Contemporary VA can eliminate time spent hiring and managing another employee, boost customer satisfaction, increase your productivity, and elevate your professional image.
  • How do I coach my employees to understand what task they can give to the VA?
    We will help you define the tasks can be best handled by a VA through a 1:1 consultation.
  • What kind of work can my virtual assistant do?
    Our VA's are skilled in a plethora of business-related tasks. A lot of the work you do in your business can be delegated to a well-trained virtual assistant. Some examples of these tasks include: Administrative Assistant, Content Creation, Social Media Manager, Audio/Visual Editing, Etc.. See the Service page for a full list .
  • Can my VA work flex hours instead of the traditional 9 to 5?
    Yes! Your VA can accommodate the hours that you most need them work. This will just have to be communicated in advance.
  • When is it time to hire a Virtual Assistant?
    If you are spending more time on administrative task than you do on revenue generating activities, it is time to hire a V
  • Is hiring a VA cost effective?
    Yes, a VA can save you money. You wouldn’t have the traditional overhead expenses in benefits, equipment, and supplies that hiring an employee would cost you.
  • Who will be my main point of contact with Outsource Workers?
    As a client, you will be assigned a manager that will help you navigate any issues that may arise. You will be given the contact information details of that manager and can reach out to them directly at anytime.
  • When I want a project done, what do I do?"
    If you just want a singular project completed, then you should send us a message via the contact form an a member of the team will reach out to you to find out more and give a price.
  • How would I be billed?
    808 Talent Source offers several plans for our client. You will be billed according to the plan that you choose. Bills will be sent out via invoice a prior to the project start and then continuously as long as you require our services.
  • How do we work remotely/virtually?
    With the age of the internet, 90% of the things you need to have done in your business can be done remotely. You can use a project management system to create projects, upload files, and communicate. For “face to face” communication, you can use Skype, Google Meet, or Zoom.
  • What happens if I do not like the completed project?
    At 808 Talent Source, we want all of our clients to be satisfied with the level of service that they receive. So, we provide a satisfaction guarantee that assures you that you will be satisfied with the finished product, or we will work tirelessly to make it right.
  • How do you track the time spent on my project?
    At 808 Talent Source we try not to time manage of VA’s. We manage based on project completion and satisfaction. We suggest that you give the VA enough work to complete with time the time package ordered with a 30-minute leeway for incidentals. If you really want to tract the time that your VA spends on each task we can do that through one of many software that will take periodic screen shoots of the VA’s computer screen during work hours.
  • Is there a contract?
    No, we do not bind our client to contract. You can choose to stop services at any point.
  • Since I have to pay upfront for services, do I get my money back if I don’t want to complete the project?"
    No, the fees charged for services are non-refundable.
  • What are your rates?
    Our prices are based on the project you need done and/or the package that you chose.
  • Is the signup fee applicable to all?
    Yes, everyone who is a first-time client of 808 Talent Source, must pay the $99 sign up fee. If you leave and come back later, you will not have to pay the fee again, as long as you are doing the same business.
  • Do you charge by the hour?
    If you do not choose a package and just want a project done, you will be charged a per hour rate. Please visit our Service page for more details.
  • I am not located in the US. Can you still help me?
    Yes, we can! We provide services worldwide. Our clients are in various countries around the world.
  • How do I know that my business and customer details will be safe?
    Confidentiality is of the utmost importance to us. We offer all clients and VA’s a legally binding NDA (non-disclosure agreement). We take all security and privacy issues very seriously and sternly insist on the same level of personalized from all of our staff members.
  • How long will it take us to get started?
    Once we have your details, we immediately begin to organize your support. This will ensure the smoothest possible transition from your company to our support services.
  • Why use someone from the Philippines versus someone locally?
    Most of our Filipino staff are university educated and have a strong corporate background and work experience. Hiring a Filipino VA can be cost effective, they are reliable, and have a strong work ethic, and sense of loyalty.
  • Will there be a language barrier between me and my VA?
    As stated, before most of our VA’s are University educated. They learn to read and write in English in school, so although it is not their first language and the do have an accent, their written and oral skills are excellent.
  • How quickly can I get my new virtual assistant?
    Once the paperwork and interview are completed, you will have a fully trained VA in your business within 5 business day.
  • How do I communicate with my VA?
    Yes! You will need to assign task to this person and follow up with task. We suggest that you do this daily through email or other modes of communication.
  • Will my virtual assistant be able to work unsupervised?
    Yes, definitely. You will be able to assign your VA task that they can take care of independently. If they do have a question, they will defer to you using the best mode of communication.
  • Can we put our VA on our website as a team member?
    Yes, you can. You should treat your VA as a trusted and valuable team member.
  • Can we issue our virtual assistant an email address?
    Yes, you should issue your VA a company email address. You don’t want them to use their personal email to correspond with your clients and others on your behalf.
  • What happens if the internet gets disconnected?
    If in the event of disconnection or a power failure, your virtual assistant will communicate with their team manage who will contact you via email, phone, or via text message. There are often many non-internet tasks that can be completed during this time.
  • Are there any special computer systems required?
    The software required for your VA is whatever you use to run your business effectively and efficiently. As a trusted part of your team your VA will make suggestion when necessary for software that they think can streamline your systems and processes.
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